Our advice
- Check the official channels before you switch. If they show a restart or an attack notice, the problem is on the server side, and moving to another server is unlikely to fix your connection.
- Patrol cops carry only pistols on a fresh server, so we see a new server as the gentler place to learn the game. On older servers, expect police with better gear.
ROB RUN Servers Guide, step by step
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Illustration, not the in-game view: step 1 starts on the global map at the Prison location. Illustration by RobRunGame.app Open the global map and select Prison
The server switch starts at the prison, so your first stop is the Prison marker on the global map. That is the order the official support center gives for the route.
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Step 2 takes you inside the prison, shown here on the official ROB RUN Steam page. Image: Screenshot: Kefir Games (Steam store page) Click Surrender to Feds
With Prison selected, click Surrender to Feds. Your character ends up in prison, and the prison is where the support center places the server switch.
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Illustration, not the in-game view: once you are on the same server, send the party invite again. Illustration by RobRunGame.app Move to the same server, then invite again
From inside the prison, pick the server your friend is playing on. Once you both share that server, send the party invite again instead of waiting on the one that failed.
Where people get stuck
The party invite fails and says your friend is on another server.
Resending from where you stand will not help. One of you goes to Prison on the global map, surrenders to the Feds and moves to the other server, then sends the invite again.
Your region is missing from the server choices.
ROB RUN has only two regions, EU and East US. Kefir says more regions will come when it can, but it has not named any or given a date. Pick the one closer to you.
You change servers during an outage and still cannot connect.
Look at the support center notice, X @ROBRUNGame and the Discord first. On November 5 and November 7 Kefir blamed DDoS attacks for connection trouble, and our read is that a server switch is unlikely to solve that.
How ROB RUN servers work
ROB RUN is a free multiplayer crime sandbox from Kefir (Kefir Games), and the cops and criminals you meet on a server are other players. If you are new, the ROB RUN game overview covers the basics first.
As of November 9, 2026, servers run in two regions: EU and East US. Kefir says it will add more regions when it can, but there is no list and no date. If you live far from both, you will be playing on a distant server for now.
Servers also change as they age, and that matters more than it sounds. Pistols are all that patrol cops carry in the first stretch of a new server, which makes early days easier for criminals. Police gear improves the longer a server runs, so the same street fight plays out differently on a server that opened today and one that opened days ago.
Our read: pick a server by its age as much as by its region. A new server gives criminals an easier first stretch against the police. An older one is harder for criminals and better armed for anyone playing cop.
Server age is not the same thing as a wipe. For what the Federal Raid clears and keeps, see the ROB RUN wipe guide.
How to change servers
Kefir documents a way to move between servers, and it sits inside a support article about party invites. The route goes through prison:
- Open the global map and select Prison.
- Click Surrender to Feds.
- Once you are in prison, choose the server you want.
Moving servers and finding a friend are the same action. The only difference is whether you pick a specific server because someone is waiting for you there.
One open question: the support center does not say what happens to the cash, weapons or base you leave behind on the old server. We will not guess. If you have built up a lot on one server, ask support before you switch, and treat the move as a fresh start until Kefir answers it.
How to join friends
Start with a normal party invite. When the game reports that your friend is on another server, the invite cannot go through until you share one.
Fixing it takes one person, not both. Agree who moves, then that player goes to Prison on the global map, surrenders to the Feds and picks the friend’s server from inside the prison. After the move, send the party invite again. The first invite failed for a reason, so do not wait on it.
Two things the support article leaves out. It does not say whether the prison switch can cross from EU to East US, and it does not say how many friends can follow the same way. If your group sits in different regions and the switch does not offer the other region, contact support rather than trying workarounds.
Waiting for status information
Players search for this phrase, but the Kefir support articles do not use it as of November 9, 2026. There is no official page for this exact message.
The closest official matches are connection errors. Matching them to this message is our read, not a statement from Kefir:
| Code | What it means | Official fix, short |
|---|---|---|
| E-0101 / E-0110 | No server contact at startup | Check internet, try a website |
| E-0201 | Dropped from the server mid-game | Check connection, restart the game |
If the message shows up at launch, work through the E-0101 checks. If it appears after you have been playing, treat it like E-0201. Either way, check the outage channels below before you change any settings, since several recent problems were on the server side.
If the game stalls on a loading screen before it ever talks to a server, the ROB RUN compiling shaders fixes are the better place to start.
Are the servers down?
We do not run a live status panel. For the current state, check these official places:
- the notice bar at the top of the Kefir support center;
- the ROB RUN account on X, @ROBRUNGame;
- the official Discord;
- announcements on the Steam page.
The first week of Early Access shows how often the servers have been shaky. Of the four posts on X below, two blame attacks and two announce restarts; the last row is the support center notice:
| Date | Official notice |
|---|---|
| November 5 | Large DDoS attack, connection issues (X) |
| November 6 | Restart to roll out fixes (X) |
| November 7 | DDoS again since previous night, lag (X) |
| November 9 | Restart after 20 minutes notice, stability fixes (X) |
| November 9 | EU server issues, fix in progress (support center) |
Our read: when a notice names an attack, waiting it out beats changing settings on your PC.
If none of these channels mention a problem and you still cannot connect, the issue may be on your side. For account problems that only affect you, write to robrun.support@kefircyprus.com.
Server schedule
Kefir set the fresh server times in its November 4 announcement:
| Region | Fresh server opens |
|---|---|
| EU | 5 PM UTC |
| East US | 8 PM ET |
Treat those daily slots as a floor, not a cap. When demand runs higher, extra servers open on their own, so the scheduled time is not the only chance to land somewhere new.
Our read: if you want the pistol-only police phase, join close to your region’s opening time. Early Access schedules shift, so treat these times as accurate as of November 9, 2026, and check the official channels if a new server does not appear when expected.
ROB RUN Servers Guide: FAQ
How do you change servers in ROB RUN?
Go to Prison on the global map, click Surrender to Feds, and choose the new server from inside the prison. Kefir documents this route in its article on inviting friends.
How do you join friends in ROB RUN?
Send a party invite. If it reports that your friend is on another server, one of you surrenders to the Feds from the Prison spot, moves to the other server in prison, and resends the invite.
What does waiting for status information mean in ROB RUN?
Kefir has not explained that exact message. Our read is that it matches the official connection errors: E-0101 and E-0110 at launch, or E-0201 if you drop mid-game.
How do you check if ROB RUN servers are down?
Check the notice at the top of the Kefir support center, the X account @ROBRUNGame, the official Discord and the Steam announcements. We do not run a live status panel.
What server regions does ROB RUN have?
Two: EU and East US, as of November 9, 2026. Kefir plans to add more regions when it can and has not given a date.
When do new ROB RUN servers open?
The November 4 announcement set the daily slots at 5 PM UTC for EU and 8 PM ET for East US. When demand is high, extra servers are added on their own.
Do you lose your things when you change servers in ROB RUN?
We cannot say. The support center does not explain what happens to your cash, weapons or base on the old server after you switch, so ask support before moving a built-up character.